PRIVACY POLICY

Effective date: January 13, 2026

Data Controller

The data controller for personal information collected via this website is:

GEM COLORADOS LLC
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
United States
Email: support@empireclubcs.com

Information We Collect

We may collect the following categories of personal information:

Contact details (name, email address, phone number where provided)
Order details (billing/shipping address, items purchased, order history)
Payment confirmation data (we do not store full card numbers; payments are processed by secure payment providers)
Device and usage data (IP address, browser type, pages viewed, cookies, identifiers)
Support communications (emails, chat messages, and support requests)

How We Use Information

We use personal information to:

Process and fulfill orders
Provide shipping updates and customer support
Process payments and prevent fraud
Verify identity where necessary
Comply with legal and regulatory obligations
Improve website performance and user experience
Operate, maintain, and improve our services

Legal Bases (Where Applicable)

Where required by applicable law, we process personal data based on:

Performance of a contract (order fulfillment)
Legitimate business interests (fraud prevention, service improvement)
Compliance with legal obligations
Consent where required (such as certain cookies or marketing communications)

Shopify Platform Processing

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify processes information in accordance with its own privacy and security standards.

Sharing of Information

We may share personal information with third-party service providers strictly as necessary to operate our business, including:

E-commerce platform providers (such as Shopify)
Payment processors and fraud-prevention providers
Shipping carriers and fulfillment partners
Customer support and communication providers
Analytics and performance tools
Advertising and marketing partners (where enabled)

We do not sell, rent, or trade your personal information. We do not sell or share personal information as defined under applicable United States privacy laws.

Advertising and Analytics

We may use analytics and advertising tools that collect information about how users interact with our website. These tools may use cookies and similar technologies to measure performance and deliver relevant advertisements.

You can control certain advertising preferences through your browser settings and industry opt-out tools.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality
Remember user preferences
Analyze site traffic and usage
Support advertising and marketing where enabled

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Do Not Track Signals

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how to respond to these signals, we do not currently alter our practices based solely on such signals.

International Transfers

Your information may be processed and stored in countries other than your state or country of residence, including the United States and other jurisdictions where our service providers operate. Appropriate safeguards are used where required by law.

Data Retention

We retain personal information only as long as reasonably necessary to:

Fulfill orders
Provide customer support
Resolve disputes
Prevent fraud
Comply with legal, tax, and accounting obligations

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access
Correction
Deletion
Restriction of processing
Objection to certain processing

For U.S. residents, including California residents, rights may include the right to know what personal information we collect and the right to request deletion, subject to legal exceptions.

To exercise your rights, contact: support@empireclubcs.com

We may need to verify your identity before processing requests. We typically respond within 30–45 days where required by law.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.