CONTACT US

Effective date: January 13, 2026

Contact Information

For order support, returns, and general customer service inquiries, please contact us:

Email: support@empireclubcs.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Lisbon Time)

We aim to respond to all customer inquiries within 1–2 business days.

Seller of Record

GEM COLORADOS LLC
7901 4th Street North, Suite 300
St. Petersburg, FL 33702
United States

How to Get Faster Support

To help us assist you more efficiently, please include:

  • Order number

  • Full name used at checkout

  • Shipping address (for delivery-related questions)

  • Tracking number (if available)

  • Clear description of the issue

  • Photos or video if reporting damage or defects

Delivery Support Notice

For delivery-related issues, we recommend also contacting the shipping carrier directly to start a delivery trace when applicable. We will cooperate in good faith and provide available documentation to support carrier investigations.